Role: Operations Director - Structured Cabling
Location: London
Salary: £70,000 - £90,000 per annum + Bonus + Vehicle or Allowance
Technical Resources are recruiting for an Operations Director in London to lead a team of managed services and project professionals dedicated to delivering structured cabling solutions to clients globally. This leadership role focuses on improving efficiency, productivity, and quality while delivering projects in line with budget requirements in a safe and fully compliant working environment for strategic accounts.
Responsibilities:
- Develop and implement the overall operational strategy in alignment with business strategic account goals and objectives.
- Understand unique operational needs of each account and develop customised operational strategies.
- Foster strong relationships with key customer stakeholders.
- Meet and exceed financial and margin expectations at account and project levels.
- Identify opportunities for process improvement and efficiency enhancement.
- Analyse existing processes and workflows to identify areas for optimisation.
- Manage and allocate resources efficiently, including budgeting and resource planning.
- Oversee inventory and supply chain management to ensure timely availability of materials and resources.
- Recruit, train, and manage a high-performing operational team focused on strategic account sales.
- Set clear KPIs and performance expectations for the team.
- Provide coaching, guidance, and support to help team members achieve their goals.
- Collaborate with cross-functional teams to align strategies and resources.
- Develop and maintain quality management systems with the Global Head of Operations and other relevant directors.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- Implement and maintain safety protocols to create a secure working environment.
- Manage relationships with suppliers and vendors to optimise costs and improve service quality.
- Negotiate contracts and agreements to secure favourable terms.
- Provide regular reports and updates to senior management on the performance of strategic accounts.
- Ensure accurate reporting and communicate client feedback for continuous improvement.
- Establish key metrics to measure progress and impact of operational strategic accounts.
- Provide operational support for managed service and day-to-day activities within strategic tech and key accounts.
Experience and Certifications Required:
- Proven experience in global operational leadership and delivery within tech cabling infrastructure projects and managed services.
- Strong analytical and problem-solving skills with the ability to think strategically and provide practical solutions.
- Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
- Exceptional communication and presentation skills, both written and verbal.
- Strong business acumen and a deep understanding of organisational dynamics.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- In-depth understanding and experience within the structured cabling industry.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
